When stuff happens on a Chromebook, how do you fix it? Here are a few of the more common challenges.
I need help casting
We are super fortunate that Lyle created a video (1:39) specifically for our CESD staff on this topic!
How do I add Extensions to Chrome?
Visit the Chrome Webstore. You can search by need (e.g. photo editing) or by extension name (e.g. Kami).
How do I remove an Extension from my Chrome?
Launch Google Chrome, and follow these steps.
- Open the Google Chrome browser.
- Click the Customize and control Google Chrome icon in the upper-right corner of the browser window.
- In the drop-down menu that appears, select More tools, and then Extensions.
- In the Extensions tab, find the extension that you want to disable or remove.
- To disable the extension, click the toggle switch at the bottom-right of the extension box so that it turns gray. To remove it, click the Remove button.
My Screen is turned!
Simply hit ctrl+shift+refresh. The refresh key is the one with the spinning arrow. It’ll rotate the screen. Repeat as many times as needed.
There is a keyboard on my screen...
…and it won’t go away! This quick video will assist you with getting rid of it!
My chromebook is Running so slowly!
You likely need to empty your “downloads” folder. Chromebooks are not built with a large hard drive inside the machine. There’s enough space for a few things to be held temporarily, which means that you should load the downloaded content into your Google Drive, then DELETE it from the downloads folder.
I created a Shared (Team) Drive, but I’m leaving…
The shared drive will remain in place, and all other persons with access to the drive will continue to have access to all content, including the content you created and/or contributed.
But what if there is no one else in the Shared Drive from CESD?
The shared drive will continue to exist. So, if you collaborate with people in other districts via shared drive, they will indeed continue to have access to the content exactly as if they were internal to CESD.
How do I make Flash work?
Flash is an outdated, slow internet mechanism that is slowly being replaced by html5 creations which run much more quickly and don’t require a plugin (think of all the times you’ve ever had to update your flash player).
As this evolution occurs, Google is, understandably, putting less and less money into maintaining an old system. However, this doesn’t mean that anything Flash is useless on a Chromebook (that won’t be the case until 2020).
If you’re experiencing challenges with Flash resources on your Chromebook, start by checking your settings. I’ve attached a screenshot regarding this, and when I completed this, I was able to utilize Learn Alberta resources on my CESD issued Chromebook.
If this doesn’t solve the problem, there are other tweaks we can try, but SETTINGS is always the best place to start!
I Downloaded Something and Don't Know Where it is!
Swipe up from the bottom of your Chromebook so that all installed applications appear. You are looking for a circular blue icon with a white file folder called “Files”. If you open this up, you will see your downloads and your Google Drive. Drag the item from the downloads over to your Google Drive, then delete it from “Files” to prevent your Chromebook slowing down.
I've Been Added to Too Many Shared Drives (Team Drives)
If someone has added you to a Team Drive (renamed to Shared Drive in summer 2019) and you are feeling as though there are too many shared drives, you can hide ones you rarely use from your view (you can make them visible again later if you change your mind).
- On the left side of your screen expand your Shared Drives view.
- Right click on the name of the Shared Drive you no longer wish to see.
- Choose “Hide from View”.
How Can I Determine if a File has Been Shared?
Shared files will have a grey image of two heads beside them which indicates that you are not the only person who can see the file. If the two heads are absent, your file is private to you only.
I Don't Want People in the Shared (Team) Drive to Edit My Document!
In terms of permission settings, the shared drive permissions will trump the document permissions. An example of this could be the following:
A Principal sets up a shared drive for staff meeting documents and adds all staff as “Content Managers” meaning they can edit (add items to the agenda for instance) documents and add items into the shared drive.
But… when said principal puts in a document into this drive that are not to be edited, the drive setting override. For these documents, a second shared drive may be warranted.